Q : WHAT IS THE DIFFERENCE BETWEEN A COMPREHENSIVE AND A THIRD PARTY COVER UNDER A MOTOR POLICY?

A : Under a comprehensive cover, you are able to cover loss or damage to your vehicle as a result of accidental collision or overturning, fire, burglary or theft, malicious acts and falling objects in addition to the cover against third party liability. The third party cover will only be limited to the legal liability to third parties involving death, bodily injury and/or loss or damage to property.

Q : HOW DO I DETERMINE THE SUM INSURED FOR MY PROPERTY TO BE INSURED UNDER THE HOUSEOWNERS' POLICY?

A : The sum insured should be based on the market value of the dwelling house excluding the land cost. If you are insuring your dwelling house on replacement value basis, you should determine your sum insured based on the rebuilding cost of the house at the time of damage or destruction but not more superior to or more extensive than the dwelling house when new.

Q : I'M A GOLFER. WHAT TYPE OF INSURANCE COVER CAN I TAKE UP TO INSURE AGAINST MY GOLF EQUIPMENT AND MY LIABILITY TOWARDS THIRD PARTIES IN EVENT OF AN ACCIDENT?

A : We will recommend you to purchase our Premier Golfers policy. Besides providing cover for loss or damage to the golf equipment and third party legal liability, the policy also provides cover for personal accident, personal effects, hole-in-one and other benefits.

Q : WHAT IS THE DIFFERENCE BETWEEN A HOUSEOWNERS AND A HOUSEHOLDERS INSURANCE?

A : The Houseowners insurance covers loss or damage to the private dwelling house caused by fire, lightning, flood, storm, explosion, impact and water damage whereas the Householders insurance covers the contents therein.

Q : WHAT IS THE DIFFERENCE BETWEEN AN 'ALL RISKS' AND A 'NAMED PERILS' INSURANCE?

A : 'An All Risks' policy covers the property insured against any risk of physical loss or damage subject to excluded perils mentioned in the policy whereas a 'Named Perils' policy will only cover loss or damage to the property insured against specific perils named in the policy such as fire and related perils, accidental damage and theft.

Q : HOW CAN I MAKE A CLAIM FOR WINDSCREEN DAMAGE?

A : You should first check if you have purchased a separate windscreen damage benefit under your motor policy. If there is, when there is a breakage to the windscreen, you need to take some photos showing the damage or breakage. You may then proceed to do the replacement and then report to our Motor Claims Department and you will be required to complete a claim form for completion. Thereafter please submit the claim form together with the photographs and original repair bill to the Company for processing.

Q : I HAVE PURCHASED 2 DIFFERENT PERSONAL ACCIDENT POLICIES FROM THE COMPANY. IN THE EVENT OF AN ACCIDENT, CAN I CLAIM FROM BOTH POLICIES?

A : Personal Accident insurance is a benefit insurance. As such, you can purchase more than one policy within your own financial means. In the event of an accident resulting in an injury to yourself, you can claim from both policies, subject to the benefits you have effected in each respective policy. However, for medical expenses, we require original medical benefits as this is on reimbursement basis and if you have been fully reimbursed under one policy, you will not receive any further reimbursement

Q : WHAT IS AN EXCESS?

A : This is the amount up to which no claim is payable under the policy. This would imply that from every claim, this amount will be deducted before the final compensation.

Q : WHAT IS A COVER NOTE?

A: A Cover Note is a document that serves as a temporary evidence of the policy contract between the Insured and Insurer, usually with a validity period. The Cover Note should be replaced by a Policy of Insurance in due course.

Q : WHAT IS A SUM INSURED?

A: The sum insured represents the total sum for which an insured item or property is insured and/or compensated against.

Q : CAN I CANCEL MY HOUSEOWNER INSURANCE POLICY AT ANY TIME?

A : Yes, you can cancel your policy midway through the policy period. You need to inform your insurer in writing, whereupon, you will usually be entitled to a refund (depending on the unexpired period) computed in accordance to a Short Period Rating Table.

Q : HOW DO I DETERMINE THE SUM INSURED FOR MY CAR?

A : The sum to be insured should be based on the market value of your car. Market Value represents the cost of purchasing a replacement car of the same make and model at the time of loss.

Q : WHAT IS THE DIFFERENCE IN COMPENSATION BY REINSTATEMENT VALUE/MARKET VALUE?

A : Compensation by Reinstatement Value constitutes reimbursing the amount necessary to replace the damaged item or property with one of a similar type at current price, whereas compensation by Market Value would entail deductions caused by wear and tear and depreciation. Here you will be entitled to a depreciated value of the damaged item or property.

Q : IF THE WATER TANK IN MY APARTMENT BLOCK BURSTS AND WATER DAMAGES THE CARPET IN MY UNIT, CAN I RECOVER THIS LOSS FROM MY HOUSEHOLDERS POLICY?

A : Yes, damage caused by bursting of a household water tank/pipe is covered under the Householders policy and if this causes damage to insured contents, you can recover the cost of damage from your policy.

Q : IF MY CAR IS DAMAGED IN A ROAD ACCIDENT, DO I HAVE TO REPAIR IT IN A WORKSHOP APPROVED BY THE INSURANCE COMPANY?

A : Yes, please refer to the list of PIAM (General Insurance Association of Malaysia) approved panel of workshops given to you along with your motor insurance policy. This list is best kept together with your policy in your car at all times. You are required to repair your damaged car at any one of these approved workshops.

Q : HOW DOES THE NO CLAIM DISCOUNT (NCB) WORK IN MY FAVOUR?

A : This discount works in your favour for every year you renew your motor policy, free of claim. The NCB, as this discount is commonly known by, increases progressively for each preceding year of no claim, until it reaches a predetermined maximum.