6 Months Warranty

Our panel workshops ensure quality of repairs on the vehicles and provide a 6 months’ warranty for all repairs carried out by them. A Warranty Certificate will be issued by our panel workshops.

Jerneh 24 Hours Toll Free Line and Hotline

Two dedicated tele-service lines (Toll free line, 1-300-883-828 and Hotline, 603-2116 3366) will be manned by our experienced customer service officers to provide claims, home assist and roadside assistance services.

Free Towing Service

Jerneh Helpline pays for your towing charges when your car breaks down including minor road side repair (labour only) if necessary, up to RM100. If you are involved in an accident and towing is required, Jerneh Helpline pays for the towing fees up to RM200.

Alternative Travel Assistance Referral

If your car cannot be repaired on time and travel schedule might be delayed, Jerneh Helpline shall assist in organizing some means of transport for you to carry on with the journey. All expenses and related charges shall be borne by you.

Hotel Accommodation Assistance Referral

When your car breaks down and you require hotel accommodation, Jerneh Helpline may at your request assist in providing information on hotel accommodation. All expenses and related charges shall be borne by you.

Interpreter Services

Interpreter services is also provided for medical reasons.

Medical Referral

Upon your request Jerneh Helpline will make appointment on your behalf or refer you to any clinic or medical centre of your choice. All expenses and related charges shall be borne by you.

Transmission of Information

In the event of an emergency, Jerneh Helpline will upon request keep your immediate family members or employer informed of any urgent situation. However, Jerneh Helpline shall not be liable for non-delivery of message if the recipient cannot be located.

Repatriation of Vehicle Assistance Referral

If the vehicle repair cannot be carried out locally or in a workshop, Jerneh Helpline shall tow the vehicle to your house/residence. All expenses and related costs in excess of RM100 shall be borne by you.

Chauffeur Assistance Referral

If you are not able to drive your car home after an accident or you do not want to leave your car at the place of accident, Jerneh Helpline will assist in arranging a qualified chauffeur to drive the vehicle back to your home/residence. All expenses and related costs shall be borne by you.

Emergency Medical Evacuation Assistance

If medically necessary, Jerneh Helpline will evacuate you from the place of injury to the nearest medical centre or hospital. All expenses and related costs shall be borne by you.

Legal Assistance Referral

If a civil prosecution proceeding is brought against you by a Third Party due to an accident, Jerneh Helpline will assist you to obtain legal representation. All expenses and costs shall be borne by you.

24 Hours Police Assistance

Should you encounter an emergency or distress situation which requires police assistance, e.g. a car theft, robbery or road bully incident, Jerneh Helpline will be able to provide you with the address and telephone numbers of the nearest police station.

Endorsement 106

To better manage and provide good customer claims service, the following clause is incorporated in your policy. “In the event Your Vehicle is involved in an accident and give rise to a claim, Your Vehicle must be removed to a PIAM Approved Repairers Scheme (PARS) Workshop selected and approved by Us for repairs. Failure to remove Your Vehicle to an approved workshop would be a breach of Endorsement 106 and We shall have the right to decline liability under Section A of this Policy.”

Note: All expenses and related charges are to be borne by you unless otherwise stated.

IN THE EVENT OF AN ACCIDENT

• Be calm, avoid argument or dispute.
• Call the Toll Free number 1-300-883-828 or Hotline 603-2116 3366 for immediate assistance.
• Note down the following:
  • Registration number(s), make and model of the other vehicle(s) involved in the accident.
  • Name of the Third Party and the Insurer (Insurance Company) concerned.
  • Name and address of withnesses, if any.
  • The extent of the damages and/or injuries of parties involved.
  • If your vehicle is not rendered immobile after the accident, drive to the nearest police station.
  • Do not allow any tow truck operator to tow your vehicle other than the one provided by Jerneh Helpline .
  • Do not sign any authorization to tow your vehicle other than the one provided by Jerneh Helpline
  • Do not admit liability or offer any settlement to any party involved, as this will constitute a breach of the policy condition. You may advise the party concerned to contact Jerneh Insurance to lodge his/her claim.
  • Lodge a Police Report regarding the accident within 24 hours of the accident

BENEFITS OF USING JERNEH INSURANCE PANEL WORKSHOPS

• 24 Hours accident assistance
• Hassle-free claims submission
• Speedy repair to reduce inconvenience suffered
• Nationwide Coverage
• 6 months Warranty on Repair
• Priority repairs given to your vehicle.
• Faster approval of repairs.

• Duly completed Accident Notification Form
• Certified copy of the Police Report
• Photocopies of your Identity Card & Driving Licence
• Photocopies of the Driver Identity Card & Driving Licence
• Photocopy of the Registration Card (both sides)
• Repairer¡¯s Estimate on Cost of Repairs
• Copy of Hire Purchase Agreement (if applicable)
• Additional documents required for Windscreen Claim:
  1. Original photographs of damaged windscreen before repair
  2. Original Cash/Final Repair Bill or Receipt

DOCUMENTS REQUIRED FOR NOTIFYING OF AN ACCIDENT ONLY

• Duly completed Accident Notification Form
• Certified copy of the Police Report
• Photocopies of your Identity Card & Driving Licence
• Photocopies of the Driver Identity Card & Driving Licence
• Photocopy of the Registration Card (both sides)
• Additional documents required if claiming against Third Party
• Copy of your letter to Third Party¡¯s insurer stating your claim
• Copy of your adjuster report & photographs

HOME ASSIST SERVICES

Electrical Wiring Repairs

In the event of any electrical wiring or device failure at the Insured¡¯s place of residence, Home Assist shall organize and despatch a competent electrician to effect repair work.

Plumbing Repairs

Home Assist shall arrange for a competent plumber to repair the faulty water apparatus in the event of :

1. Clogging of water supply or
2. Clogging of drainage system or
3. Leakage of a water pipe (not water tap) or
4. Any other home water works problem

Air-Condition Service & Repairs
In the event the air-conditioning unit in the Insured¡¯s place of residence malfunctions, Home Assist shall arrange for a competent service provider to repair and rectify the unit. This service also includes regular maintenance job.

Locksmithing

If an Insured is unable to access their place of residence by reason of not being in possession of their home keys or accidentally locked themselves out, Home Assist shall organize and arrange for a Locksmith to assist the Insured to resolve the problem. This service also covers inaccessibility to drawers, cupboards, etc in the Insured¡¯s home.

Cleaning & Restoration of Carpets & Furniture

In the event of the Insured's carpets or furniture is stained or requires spring cleaning, Home Assist shall arrange a specialist to assist in resolving the problem. If the roof of the Insured¡¯s home is leaking and requires urgent repair, Home Assist shall arrange for a competent provider to attend to the leakage and repairs.

Please note that Home Assist Services shall be arranged by us. However, all expenses and related cost shall be borne by you.

5 REASONS FOR EVERY HOME TO HAVE HOME ASSIST SERVICES:

1. Reasonable charges that are lower than market rates.
2. Satisfaction prioritised. Home Assist contractors will work with you through your period of inconvenience.
3. Service available 24 hours a day, 7 days a week & even on public holidays.
4. Peace of mind knowing that the contractors are certified.
5. Minimum charge per visit is RM25 but if the total repairs cost exceed RM150, you will enjoy a RM25 waiver.

TERMS AND CONDITIONS

a) The services and benefits set forth here are exclusively for Motor Comprehensive Insurance Policyholders of Jerneh Insurance.

b) Any information set forth hereto is subject to changes without prior notice to be made thereto. Jerneh Insurance through Jerneh Helpline shall not be held liable for any changes made thereafter which may cause losses or injury to the Policyholders in anyway whatsoever.

c) Jerneh Insurance through Jerneh Helpline reserves the right to amend, alter or delete any of the information set forth hereto without having to assign any reasons or to give prior notice to such effect.

d) The services and benefits offered hereto are valid for the full duration of the motor policy.

e) The services and benefits offered hereto applies to Motor Comprehensive Insurance Policyholders. (private motor vehicle, commercial vehicle below three (3) tons and motorcycle.)

f) Jerneh Helpline services and benefits shall be provided in the following areas:-

1. Throughout the whole of Peninsular Malaysia excluding all islands except Penang and Langkawi Island;
2. East Malaysia - Federal Territory Of Labuan and within 25 km radius of all major towns in Sabah and Sarawak; and
3. Singapore.